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Commissioning Head
Quarters
NHS City and Hackney Commissioning
Clifton House
75-77 Worship Street
London
EC2A 2EJ
Telephone: 020 7683 4000
Fax: 020 7739 8455
Office Hours: (9am - 5pm Monday to Friday)
Please note that this address should be used for Commissioning mail
correspondence.
Community Health Services
Head
Quarters
NHS City and Hackney
Community Health Services
Defoe
50 Hoxton Street
London
N1 6LP
Telephone: 020 7683 4000
Fax: 020 7739 8455
Office Hours: (9am - 5pm Monday to Friday)
Please note that this address should be used for Community Health
Services mail correspondence.
Public
transport...
By Bus:
Please also see Transport for London
web site
243 Waterloo - Wood Green
242 Tottenham Court Rd - Homerton Hospital
149 Tottenham Court Rd - Ponders End
67 Algate - Wood Green
By Rail:
Please also see Transport for London
web site
Closest rail links:
Liverpool Street/ Old Street Dalston Kingsland.
Driving...
Parking:Unless you
have mobility problems or are the holder of an Orange or Blue
badge we strongly advise that you use public transport wherever
possible.
Onsite Parking: Yes
Disabled Parking:Yes
Parking is free, but spaces
are very limited.
PALS Service
If you would like to speak to our
patient advice and liaison service (PALS) or make a complaint or
comment about the work of NHS East London and the City (a
partnership of NHS City and Hackney, Newham and Tower Hamlets)
please use the following number:
0800 389 3093
Email: pals@chpct.nhs.uk
More
detailed information about PALS
We strive to continuously improve our
services and if you have any feedback about your experiences of
using PALS or complaints services please let us know.
Freedom of Information (FOI)
The Freedom of Information (FOI) Act was passed on 30 November
2000. It gives the general right of access to all types of recorded
information held by public authorities.
Send us your feedback
We are continually looking for ways to improve the content &
user friendliness of our web site, therefore we would appreciate
your comments or suggestions.
Communications
For media enquiries or trust publications.Communications
Manager
Email: communications@elc.nhs.uk
Complaints
To make a formal complaint or to find out more about our
complaints procedures, please contact our complaints manager on
0800 389 3093
Alternatively, you can write to us at the following address
Complaints Department
4th Floor, Clifton
House
75-77 Worship Street
London, EC2A 2EJ
Telephone: 0800 389 3093
Email: complaints@chpct.nhs.uk
Fax: 0207 683 4650
NHS City and Hackney has two seperate complaints policies to
reflect the procedure for Community Health Services
(CHS) and Commissioned services.
Community Health Services Complaints Policy
(Please note the CHS is policy is
currently being reviewed and will be available on the website at
the end of January)
Commissioned
Services Complaints Policy 364Kb