Patient Advice and Liaison (PALS)
Our service provides advice and information about local services
and listens to concerns, queries or suggestions about these
services. PALS is a support service for patients, their relatives
and carers, including help finding and registering with a GP
practice.
Feel free to visit the PALS office at St
Leonard’s.
Contact details
If you would like to speak to our patient
advice and liaison service (PALS) or make a complaint or comment
about the work of NHS East London and the City (a partnership of
NHS City and Hackney, Newham and Tower Hamlets) please use the
following number:
0800 389 3093
We strive to continuously improve our
services and if you have any feedback about your experiences of
using PALS or complaints services please let us know.
Email: palsandcomplaints@elc.nhs.uk
Fax: 020 7014 7264
Opening hours
Monday to Friday 9.00am – 5.00pm
Complaints
To make a formal complaint or to find out more
about our complaints procedures, please contact our complaints
manager on 0800 923 0107 or email complaints@chpct.nhs.uk
NHS City and Hackney has two seperate
complaints policies to reflect the procedure for Community
Health Services (CHS) and Commissioned services.
Community Health Services Complaints Policy
(Please note the CHS is policy is
currently being reviewed and will be available on the website at
the end of January)
Commissioned
Services Complaints Policy 364Kb
Dr Foster
PET
Feedback
'How do you rate our
service' 100Kb