Complaints & redress
You have the right to have any complaint you
make about NHS services dealt with efficiently and to have it
properly investigated.
You have the right to know the outcome of any
investigation into your complaint.
You have the right to take your complaint to
the independent Health Service Ombudsman, if you are not satisfied
with the way your complaint has been dealt with by the NHS.
You have the right to make a claim for judicial
review if you think you have been directly affected by an unlawful
act or decision of an NHS body.
You have the right to compensation where you
have been harmed by negligent treatment.
The NHS also commits:
- to ensure you are treated with courtesy and you receive
appropriate support throughout the handling of a complaint; and the
fact that you have complained will not adversely affect your future
treatment (pledge);
- when mistakes happen, to acknowledge them, apologise, explain
what went wrong and put things right quickly and effectively
(pledge); and
- to ensure that the organisation learns lessons from complaints
and claims and uses these to improve NHS services (pledge).
For further information on how to make a complaint please click
here. Please
note that the contact details for Health Service Ombudsmans
has changed and they can be contacted by Telephone: 0345
015 4033 Fax: 0300 061 4000