Quality of care
You have the right to be treated with a
professional standard of care, by appropriately qualified and
experienced staff, in a properly approved or registered
organisation that meets required levels of safety and quality.
You have the right to expect NHS organisations
to monitor, and make efforts to improve, the quality of healthcare
they commission or provide.
The NHS also commits:
- to ensure that services are provided in a clean and safe
environment that is fit for purpose, based on national best
practice (pledge); and
- to continuous improvement in the quality of services you
receive, identifying and sharing best practice in quality of care
and treatments (pledge).